All blinds are delivered by a reputable national carrier on a next working day service and will require a signature to confirm delivery. The carrier can then provide us with a signed copy proof of delivery and this will be accepted as confirmation of safe delivery. If a parcel arrives damaged in any way it must be signed for as damaged or rejected by the customer.
Our carrier will not leave a parcel without a signature, please ensure that there will be someone to provide a signature at the address you require the goods delivered to (this could be a work address).
If there is no one available when the carrier attempts to deliver they will try once more the following day, if there is still no one available to receive the delivery on this second attempt the parcel must be collected from the local depot, or an additional delivery charge will be made to re-ship the goods again.
Made to measure products
Under the distance selling guidelines we can not accept any made to measure products back. This rule applies to all made to measure blinds across all of our ranges. In the unlikely event of your blind/s arriving damaged we will arrange collection at our cost and repair / remake the blind. We aim to turn around a remake order within 5-7 working days of receiving the blind back.
If unsatisfied with an order it is the customers duty to inform us within 7 working days in order to provide a timely solution.